Close Mitsubishi Motors Confidence Integrated Care Program near Hickory, NC
As the proud owner of an Outlander, Eclipse Cross, or Outlander Sport, you will be glad to learn that the benefits extend beyond your car’s reliable operation and stylish features! The Mitsubishi Motors Confidence Integrated Care Program is standard on all 2024 and later models, so you can continue to enjoy the outstanding performance that you love for years to come. Reach out to our certified technicians in the Service Department at Mountain Mitsubishi to learn more about your vehicle’s maintenance needs and warranty coverage.
Limited Maintenance Warranty
During the first two years or 30,000 miles that you spend with your Mitsubishi, the Limited Maintenance Warranty1 will make it easy to stay up to date on routine maintenance. The first service should be redeemed within 12 months or 12,000 miles, while the second and third can be used within 24 months or 30,000 miles. This warranty includes three multi-point inspections, which will allow our experts to identify potential issues and correct them before they compromise the safety of your Hickory travels. To keep your commute smooth, the warranty also covers three oil changes, three tire rotations, and a cabin air filter change. Service intervals will vary based on the model, so it’s a good idea to refer to the Owner’s Manual for specific recommendations.
Powertrain and New Vehicle Warranty
Even after the Limited Maintenance Warranty expires, the Powertrain and New Vehicle Warranty will continue to provide coverage for a total of 10 years or 100,000 miles2. It encompasses select engine, transmission, and transaxle parts that become damaged over the course of normal operation. Wear-and-tear items like brake pads and tires are designed to be replaced regularly, so they won’t be covered. When you visit our Service Department, our experts will make sure that any necessary replacements are made with genuine OEM parts. Before your next trip to Hickory Museum of Art, fill out the Ask a Tech form on our website if you have questions.
Roadside Assistance
If your vehicle has a flat tire or a dead battery during an outing to Charlotte, you won’t find yourself stranded. You can access 24-hour roadside assistance for up to five years with no mileage limit3. A technician will come to your aid by providing a jump start, delivering emergency fuel, or towing the car to the nearest Mitsubishi dealership for service. The goal is to help you avoid the danger and inconvenience of making repairs yourself when you may be unprepared or stuck in the middle of a busy area. When you arrive at Mountain Mitsubishi, take advantage of our service specials to save money on repairs!
Which Services Are Covered By the Limited Maintenance Warranty?
- Three oil changes
- Three tire rotations
- Three multi-point inspections
- One cabin filter change
Dealership Information
Testimonials
“ 5 STARS ALL AROUND! One of the best car dealers I have ever worked with. Great communication before and through the buy. Straight forward pricing, honest, friendly service. Our salesperson Ms Kimberly is the best! Mr Brock was great with the final paperwork as well. Highly recommended! Thank you so much. You were definitely worth the drive from Wytheville VA! ”
“ Some people have awful experiences with salesman/saleswomen. There are some salesman/saleswomen that just know enough to make you think they know everything. There are some that can't answer your questions, say they will get back to you and never return. I have known Brian and Chasity Vonderheide for years. He has always been very genuine and compassionate about cars and his work. I recently bought a new vehicle from the Mountain and dealt with the his son's, Brice and Brock. They are just as nice and helpful as Brian. They make is so easy for you even in another state. There is no other place I would want to deal with other than the Mountain. Thank you so much, Brian and Family at Mountain Mitsubishi! ”
“ Where do I even start… I wasn’t in the market for a new car at all—my current car has been great and is paid off. But somehow, while it was being serviced, I ended up test driving a 2023 Nissan rogue vehicle. The first dealership just couldn’t get the pricing right or match me with the exact car I wanted—a 2023 Nissan Rogue Midnight edition awd —so I decided to take matters into my own hands and started searching on Facebook. I found a vehicle that checked every box except the color, and honestly, that wasn’t a dealbreaker. The bigger issue? Financing. I had just opened my business, and both of my credit unions denied me, saying I didn’t have traditional income and my business was too new. Still, something told me to drive an hour to see that car i found on FB—and I’m so glad I listened. I didn't know what to Expect as i also didnt know it was an actual car dealership but that made me so much more comfortable. That’s when I met Kimberly Alcantara, and let me tell you, she was amazing young lady. From the moment we started talking, it didn’t feel like a sales pitch—it felt like catching up with a friend. She was kind, patient, and never once made me feel pressured. I was very clear about my situation and expectations. I didn’t need a car, I simply wanted one—but only if it made sense. I needed in-house financing, preferred no money down (though I was open), and I wanted to stay around a $200 monthly payment. As well as a good trade amount for my Nissan Altima. Yes, I know… bold expectations—but those were my terms. Less than 10 minutes later (if that long), Kimberly came back with approval: no money down and a $214 monthly payment. For a 2023 vehicle… in 2026… that’s almost unheard of. And they even came up an additional $500 for my trade in. The entire process took about an hour, though I stayed longer just talking Kimberly’s ear off. That’s how comfortable the experience was. I truly believe God led me there. This was hands down the easiest, most genuine car-buying experience I’ve ever had—and I’ve purchased quite a few cars over the years. Huge thank you to Mountain Mitsubishi and especially Kimberly for treating me with respect, not pressure. I drove off in a beautiful 2023 Nissan Rogue with everything I wanted, a full tank of gas—and more. This wasn’t just a purchase. It was a blessing.. ”
“ Great experience with picking a car up in a pinch for our son off at school. Kimberly deserves a big shout out for going above and beyond. Timely, professional & made sure we got in & out giving our situation. Big thank you from Anna & myself! 5⭐️'s! ”
“ Very accommodating dealership! ”
“ Brock was Amazing with Helping us with our Cadillac escalade esv Great Customer Service! Thank You so much ! We will be Back ”
“ I worked with Kimberly buying my Cadillac XT5 and she made the process completely simple, answering my questions by text, setting up all the paperwork ahead of time, when I came in to buy the car it was quick and as easy as it gets! I would highly recommend her if your looking for the best car buying experience. And the car was a great deal with simple financing. ”
“ Caleb was awesome helping me pick out the right vehicle for our family. He was knowledgeable, honest, not trying to push me toward any one vehicle. We talked about my needs and wants and he was very down to earth and just easy to work with. Thanks again Caleb. Frank G. ”
“ The Mountain Mitsubishi and team did an excellent job with identifying the right fit vehicle for my needs. Kimberly Alcantara walked me through most of the technology associated with the vehicle I selected. She was patient, knowledgeable, and I never felt pressured or rushed to make a decision. The entire team demonstrated the level of customer service that is missing in today’s business-to-consumer engagement. Keep up the great work! ”
“ Caleb the Service at the dealership saved my Thanksgiving week. I thought I’d be stuck paying through the nose for a fix, but Caleb stepped in and totally changed the game. From the moment I dropped the car off, he walked me through the options in plain language and laid out the costs clearly. I had been dreading getting overcharged at a competing shop down the road, but Caleb’s transparency put my mind at ease. What made the experience stick with me is how he stayed on top of everything. He kept me updated with real-time progress and explained each step in a way that finally made sense to someone who isn’t a mechanic. It wasn’t just about fixing the car; it was about making sure I understood what was happening and why. And during Thanksgiving, when scheduling and logistics are tricky, Caleb and the team found a way to fit me in and get me back on the road as quickly. ”
“ I recently bought a car with the help of Kimberly, and the experience was honestly one of the smoothest I’ve ever had at a dealership. Kimberly made everything easy from the moment I walked in—no pressure, no stress, just genuine help. She listened to exactly what I wanted, explained everything clearly, and made the whole process simple. Management was also great. They treated me with respect, were patient, and made sure I got taken care of. Everyone there was super nice, professional, and really made the experience feel comfortable. If you’re looking to buy a car, ask for Kimberly. She made the whole thing effortless ”
“ Came here as a last resort after stopping at most every dealership in town, and didn't expect to find a Mitsubishi I actually liked. Caleb has me convinced to come back and seal the deal on it. Great location, competitive pricing, incredible stock, and even better staff, a must-visit if you're in the market. ”
“ I recently bought a car with Kimberly, she’s beautiful and so helpful. Really talkative she attended to us as soon as me and my family got there. ”
“ I have been looking around to finance a car as a college student and every other places is charging crazy interest rates. But kimberly was so helpful and kind, she provided with the best of her knowledge and got me a good pricing i can afford. ”
“ Caleb Bradley was extremely helpful! I didn't walk out with a vehicle but he was professional, patient, and honest! I couldn't have asked for a more welcoming experience! ”
“ I seem to always be in the market for a new ride, Caleb the salesman is awesome and very knowledgeable. He’s very helpful when it comes to figuring out what car all your car seats will fit in if you have a whole crew. Trust him to help you get in your next upgrade! ”
“ I had the best experience buying a new car. Kimberly helped me find the perfect car and made the whole process easy and stress free! Such a nice and welcoming person. I recommend her for anyone out there looking to purchase a car from here. you can tell she really cares about her customers and knows what she’s doing! ”
“ I had a great experience buying my car from Caleb at Mountain Mitsubishi! He was straightforward, attentive, and genuinely helpful from start to finish. I left with exactly what I wanted and zero stress, I highly recommend Mountain Mitsubishi! ”
“ I had the pleasure of working with Kimberly Alcantara sold me a great car, easy process and fair negotiation great customer service. ”
“ Kimberly was great and helpful with my purchase ”
“ I purchased a vehicle from Kimberly she was very nice and communicative through the entire process. ”
“ The staff at Mountain Mitsubishi are friendly and knowledgeable. Especially Kimberly who always takes time to post the newest arrivals online and works with any schedule a buyer needs. Highly recommend! ”
“ Caleb is the best salesman in the whole wide world. He let me go home and pray about it, and we made a deal the next day. ”
“ Brice made car buying actually enjoyable! No pressure, totally transparent, and he found me the perfect vehicle at a great price. Hands down the best salesman I’ve ever dealt with. Highly recommend asking for Brice! ”
“ Excellent experience from start to finish! The sales team was friendly I worked with kimberly not ever pushy, and the service department took great care of my car. Highly recommend this dealership! ”
“ When it comes to having the perfect mix of experience and willingness to work with you nobody is better than Caleb. I always have a positive experience asking about vehicles in inventory and he knows just about all there is to know about current makes and models :D ”
“ I absolutely loved my experience! Kimberly is truly the best sales person I know. She went above and beyond from the moment I walked in, and her customer service was outstanding. I would 100% recommend asking for her if you choose to visit. I was very indecisive about which car I wanted, but Kimberly was incredibly patient the entire time. She took the time to explain every detail, answer all my questions, and make sure I felt comfortable with my decision. She never rushed me or made me feel pressured just genuine support and professionalism. If you’re looking for someone who is knowledgeable, kind, and truly cares about helping you find the right car, Kimberly is the one to go to. I couldn’t be happier with my experience. ”
“ Caleb has helped me with all my vehicle questions and concerns and is patient and understanding with me. Everyone in Service has always taken great care of me. ”
“ kimberly does great service and helps her customers very well ”
“ Came in for an oil change and was amazed by the wonderful customer service and impeccable service department and was greeted by the nicest salesperson Kimberly who very kindly brought me a water ”
“ Kimberly is the best always super helpful ”
“ Caleb Bradley takes care of you like your family. Very knowledgeable and helpful. Highly recommend him and this dealership! ”
“ Truly grateful for how this staff helped me in my process of finding a car especially their sales woman Kimberly. Such a kind girl, was quick to help and give me the information I needed and just made everything easy and less stressful. Thank you Mountain Mitsubishi! ”
“ Caleb is a kind person. He greets everyone with a smile. ”
“ The customer service was amazing here I had Kimberly sales lady help me pick out a new vehicle ”
“ Caleb Bradley was so helpful to me. He not only showed me a lot of features I didn't know I wanted but also figured out which car would be best for me. 10/10 would recommend... ”
“ Caleb Bradley greeted us in parking lot. Shared what we were looking for and interested in and he helped us out with all our questions. Mr. Bradley is very knowledgeable on vehicles and honest about the up sides and downs. He's a straight up guy who will truly try to find you what fits your needs best! ”
“ I’ve been looking for an affordable car to get at the end of next semester of school. I had reached out to Kimberly and she had provided me with so much help and information. She helped me find exactly what I was looking for and made the accommodations needed. I can’t wait to make a purchase soon. ”
“ I had a great experience with Kimberly. She was helpful, patient, and made the whole car-buying process easy for me. ”
“ Mtn. Mitsubishi has a great salesman in Caleb Bradley. He met us with a handshake and welcoming smile. He was very knowledgeable of the makes and models of SUVs we are interested in . He took a genuine interest in our questions and concerns. ”
1. Included on 2024 and newer model-year Mitsubishi Motors vehicles sold in the United States. Includes the following services and parts: 1st service (12-months/12,000 miles) – oil and filter changes, tire rotation, and multi-point inspection; 2nd service (24-months/30,000 miles) – oil and filter changes, tire rotation, cabin air filter change, and multi-point inspection; 3rd service (24-months/30,000 miles) – oil and filter changes, tire rotation, and multi-point inspection. Mitsubishi Motors genuine oil and parts only. Services and parts not specified herein are excluded. Valid only for original owner of new, retailed 2024 model-year and newer Mitsubishi Motors vehicle purchased from an authorized Mitsubishi Motors dealer in the United States, and not transferrable to any subsequent owner. Service not redeemed within specified time/mileage window is forfeited. References to time/mileage limitations are to whichever occurs first.
2. All coverage terms are from the original in-service date and are applicable only to the original owner of new, retailed models purchased from an authorized Mitsubishi retailer. Subsequent owners receive the balance of the Limited Warranty of 5 years/60,000 miles. See retailer for limited warranty and roadside assistance terms and conditions.
3. Timed from the date first sold or put into use, whichever is earlier. Coverage excludes winching of vehicles off road, vehicles disabled in rally racing or other competitive events and vehicles used for commercial purposes, such as police, taxi, route delivery, livery or daily rental services. Please see your warranty manual for details. MMNA reserves the right to limit and/or change available services.
“ These guys are awesome. found the perfect vehicle and great price. Bryce ,Brock and the whole gang treated us with excellent service. I would recommend anyone to consider mountain Mitsubishi for all of your vehicle needs ”